1.Check compatibility of the computer by going here. Check the hardware compatibility list (HCL). If the hardware is not on the list it is not supported.
2.If the device is on the list, it may be that the hardware is compatible but the customer may have to download the drivers from the manufacturers web site.
3.If the device is in the HCL and still does not function properly try using the Hardware Trouble Shooter in Windows Help:
Click on the Start Button and go to Help. Next click on the "Index" tab and type Hardware Trouble Shooter. A listing of keywords will come up and one should be Hardware Trouble Shooter. Double click on the device that is having problems and then follow the trouble shooting dialogs.
4.Check the device manager for errors. You can get to the device manager by right clicking my computer and then clicking on the "Hardware" tab. Next click on the "Device Manager Button". This will bring up a listing of all the devices that Windows sees or if it is having problems with devices.
5.To start Windows 2000 using the last known good configuration, click Options, and then click Print to print these instructions. They will not be available after you shut down your computer in step 2.
a.Click Start, and then click Shut Down.
b.Click Restart, and then click OK.
c.When you see the message Please select the operating system to start, press F8.
d.Use the arrow keys to highlight Last Known Good Configuration, and then press ENTER. NUM LOCK must be off before the arrow keys on the numeric keypad will function.
e.Use the arrow keys to highlight an operating system, and then press ENTER.
Notes
■Choosing Last Known Good Configuration provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware. It does not solve problems caused by corrupted or missing drivers or files.
■When you choose Last Known Good Configuration, Windows 2000 restores information in registry key HKLMSystemCurrentControlSet
0 comments:
Post a Comment